FAQs

We ship to most areas within Australia. To find out for sure if we ship to your location enter your postcode on our website.

For orders of $500 and over shipping is free. On orders under $500 there is a flat fee of $29.50.

We accept various payment methods, including credit cards such as Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.

Our returns policy is based on the type of product you purchased from us, whether it was from our stocked range referred to as Quick Ship, non-stocked product range which is referred to as Non-Stocked Items or a custom, made to order product referred to as Custom Order. Please refer to our Returns page for detailed information.

Products marked as Quick Ship are kept in stock in certain quantities and are ready to be shipped to you from our distribution centre. Whilst we aim to hold as much stock as possible, in order to be able to offer our customers with a large range of products in many colours, finishes and functions means it is not possible to hold absolutely everything in stock at our distribution centre and these products will not be marked as Quick Ship on our website. Products not marked as Quick Ship, which are referred to as “Non-Stocked Items” are usually held in stock by the supplier or manufacturer (located within Australia) and when we receive your order they will be shipped to our distribution centre first for quality control before we can ship them out to you, therefore slightly longer delivery times will apply for these products. In some circumstances the product/s may also be out of stock with the supplier or manufacturer in which case we will contact you via email when we become aware to discuss your options including a full refund or credit note should you wish to not wait for the product/s to come back in stock. We understand this can be an inconvenience and do apologise in the event this situation should arise.

Quick Ship products are products we hold in certain quantities at our own distribution centre. Providing we can meet the quantity of your order in full, orders from our Quick Ship range are usually dispatched within 24 hours of receiving your order, which makes shopping our Quick Ship range ideal if you are in a hurry for your products.

We typically ship our Quick Ship products within 24 hours of receiving your order with the condition that all your items on the order are Quick Ship and all quantities are in stock. We use a mixture of our own couriers as well as 3rd party couriers to ensure you receive your order in the quickest time possible however we cannot guarantee an actual delivery date as this depends on a number of factors including but not limited to where your order needs to be shipped to.

In this scenario we will despatch your order once all items have come in stock at our distribution centre. If you wish to receive your Quick Ship products first please add to cart and checkout separately. Please note if any of your orders is under the minimum order value for free shipping a shipping fee may be added.

Products that are not Quick Ship or custom made (Custom Order) are referred to as Non-Stocked Items. Non-Stocked Items have a usual dispatch time frame of between 5-10 business days plus transit time from us to you, providing the supplier or manufacturer (located within Australia) has stock of the product/s in their warehouse. If we become aware that the stock is not available from our supplier or that this time frame cannot be met, we will be in contact with you via email once we become aware to notify you of the situation and provide a solution. Should you not be happy with our solution you may request for a full refund or credit note. We do accept change of mind returns for Non-Stocked Items however a restocking fee will be applicable which is currently 20% of the value of the product/s being returned. For more information please visit our Terms & Conditions page.

Custom Order products refer to products that are made to your specification just for you. Since these products are made to order we cannot accept any change of mind returns on these items. For more information please visit our Terms & Conditions page.

We provide reliable shipping options with tracking to ensure your products are delivered safely and on time. In some circumstances we may use our own driver network which currently does not offer tracking.

To ensure we can provide the fastest possible delivery times to our valued customers we currently do not offer the option to pick up or click and collect.

Most definitely. Unless stated otherwise all products sold on our website come with Australian, nation wide warranty provided direct by the manufacturer or supplier. Please refer to the warranty section on each product page to find out specific warranty information for the product you are looking at.

Firstly double check the supplied installation information that came with your product to check it’s not an installation issue and also check to see if any frequently asked questions have been supplied with the installation instructions of your product or on our website as most of the time the issue is an easy fix. If this fails to resolve your issue your first point of contact should be the supplier or manufacturer listed on your order as they ultimately decided if the product is faulty. If the supplier or manufacturer of the product is not clear or you need help lodging a warranty enquiry we are here to help and you can lodge your enquiry on our Warranty Information & Enquiries page.

We offer a wide range of door hardware including door handles, door locks, hinges, door levers and knobs, and lots more to suit various styles and preferences. Check out our Doorware page to view them all.

Door handles are often crafted from materials like stainless steel, brass, and zinc alloy. Stainless steel provides durability, brass adds a touch of elegance, while zinc alloy offers a cost-effective option with various finishes. Check out our Industry Insights page regularly as we address questions like these in more detail.

Certainly! Our customer service team can help you choose door hardware that complements your specific aesthetic. Alternatively, if you want to give it a go yourself our help wizard on each product page can help you narrow down what you are looking for.

Absolutely! We have an extensive range of quality door handles with smart lock capabilities from reputable brands. Enhance your home security with modern technology while maintaining a stylish appearance. You can check out the range here.

Our door hardware is versatile and can be used in many different settings where required. There is however certain door hardware that are specifically designed for commercial use whether that be for heavy daily door handle use on a door, fire rated door hardware like fire rated door handles, fire rated door closers and fire rated door seals or where accessible and disabled door hardware that complies with AS.1428 is required like accessible door handles and accessible door closers that are designed for ease of use. These products can be found throughout our website under the relevant categories or will be mentioned on the product page.

Whilst door handles made from materials such as stainless steel or coated finishes offer durability and resistance to the elements please bare in mind they should not be exposed to the elements. This isn’t usually a problem though as most of the time your external door would have good overhead cover to help protect your door and your door hardware from rain, hail or shine.

Whether you’re retro fitting (swapping old for new) or installing cabinet handles on new panels you can check the centre-to-centre distance of the new cabinet handle you are looking at on it’s product page. Once you have this information measure the distance between the centre of the screw holes on your existing cabinet handles, this measurement is your centre to centre and if they match with the new cabinet handle you are looking at you’re good to order. With new panels you just need to ensure this measurement will fit where you like to install it on.

We have a diverse selection of bathroom products such as taps, showerheads, towel racks/rails, vanity basins and much more to enhance your bathroom space. You can view our full range on our Bathroomware page.

Certainly! We offer coordinated bathroom accessory sets that include towel bars, towel rails, toilet roll holders, robe hooks, and more, allowing you to achieve a cohesive look in your bathroom. When doing a category search just filter by collection and this will help you pick all your matching bathroom items.

Regularly clean products with a mild, non-abrasive cleanser and a soft cloth. Avoid harsh chemicals that may damage finishes. Refer to the product care guidelines for specific maintenance instructions.

Our kitchen product range includes sinks, pull out sink mixers, sink mixers, cabinet handles, and more to cater to your kitchen needs. View our Kitchen & Laundry page for the full range.

Consider the design, functionality, finish, and ease of maintenance. Look for features like swivel spouts, pull-down sprayers, and durable finishes such as chrome or stainless steel. Check out our Industry Insights page regularly as we address questions like these in more detail.

Yes, most definitely. Our bathroom, kitchen and laundry products are designed for the Australian market and as such must meet Australian water efficient standards and will be WaterMark certified. All bathroom, kitchen and laundry products that dispense water such as taps, showers, kitchen and laundry sink mixers, bath spouts and bath floor spouts sold on our website will have a compliant water rating sticker (WELS rating) on the box they come in.

We offer laundry room essentials like laundry sinks, washing machine taps, laundry pull out mixers, laundry sink mixers as well as laundry sink mixers that offer multi-functional capabilities. You can view our full range on our Kitchen & Laundry page.

Certainly! Our team can guide you in selecting laundry products that maximise functionality in limited spaces.

Absolutely! If you are finding the extensive range of products overwhelming and need some assistance, please reach out to our friendly customer service team either via email or through our online chat and one of our Australian based customer service team members will be more than happy to assist you.

Absolutely! You will find a wide range of the products sold throughout our site come in a variety of finishes, such as stainless steel, matte black, polished chrome, brushed nickel, satin chrome, brushed brass and more.

Whilst some products might be simple enough to install like retro fitting an internal door handle or perhaps swapping out on old front door lock for a new one, we wouldn’t recommend taking on most of these installation tasks yourself, especially those jobs where regulatory requirements require you to use a licenced tradesperson. For peace of mind, we recommend using a licenced tradesperson for all jobs whether it be a carpenter, locksmith, plumber, or an electrician. Please do not attempt to install these products on your own as your safety is our number one priority. You also don’t want to void any manufacturer’s warranty by incorrectly installing your product/s.

Unfortunately, no. Currently we are focused on supplying you with great quality products for your renovation, redecoration, restoration or new build so we will leave this one to the licenced professionals. Watch this space though, you never know what MAZU House is up to next.