Delivery & returns
DISPATCH ESTIMATION
Quick Ship
Typically ships within 1-2 business days. If you order more Quick Ship items than we have in stock, the dispatch time becomes that of “Stocked By Supplier.” If you mix Quick Ship and Stocked By Supplier items, we’ll ship your order once everything is in stock at our distribution centre.
Stocked By Supplier
Usually ships within 4-7 business days. Keep in mind, customised Stocked By Supplier items may take longer. Also, sometimes our suppliers run out of stock; if that happens, we’ll let you know promptly.
Custom Made Products
Typically ships within 3-4 weeks. To get a more accurate timeframe please refer to the product page or contact us.
RETURNS AND EXCHANGES
(a) Change of mind returns will be accepted if:
i. a Product you have ordered was held in stock by us at the time the Order was placed (Quick Ship Items);
ii. a Product you have Ordered was not held in stock by us at the time the Order was placed (Stocked By Supplier Items);
iii. the change of mind return is requested within 30 days of the Product being ordered;
iv. the Quick Ship Item or Stocked By Supplier Item is still boxed with no writing or markings on the box, not open and in the condition it was received;
v. for Orders of Stocked By Supplier Items, you pay a restocking fee amounting to 20% of the cost of the Order; and
vi. you pay the delivery costs applicable for the Order.
(b) Change of mind returns will not be accepted if:
i. the Product you have ordered is custom made for the specific Order in question (Custom Order); and
ii. you have ordered any single Quick Ship Item or Stocked By Supplier Item in quantities greater than 20 (Commercial Quantity).
Click here for full terms & conditions.
Warranty
RESIDENTIAL WARRANTY
ELECTROMECHANICAL
3 Years
Disclaimer: Please note that the information offered is solely for guidance. For the most precise and current details regarding the product’s warranty, including any limitations or exclusions, it’s recommended to refer to the warranty card included with the product or visit the manufacturer’s website.
